Q1: What should I think about before buying Marketplace coverage?

With most job-based health insurance plans, the employer pays part of your premiums. If you pick a Marketplace plan instead, you employer doesn’t contribute to your premiums. You should consider this carefully before comparing Marketplace plans. If you decide to check out Marketplace plans, be aware that you may not qualify for government subsidies on your monthly premiums and out-of-pocket costs.

Q2: Can I switch from COBRA to a Marketplace plan outside of open enrollment?

If you're COBRA coverage is ending outside open enrollment, you qualify for a special enrollment period. This means you can enroll in a private health plan through the Marketplace. If you’re ending you COBRA coverage early outside open enrollment, you will not be able to enroll in a Marketplace plan at all, with or without lower costs.

Q3: What are Voluntary Insurance Benefits?

Voluntary insurance benefits allow you to take advantage of lower group rates, the convenience of automatic payroll deductions, and sometimes pre-tax deductions. Most voluntary insurance products have portable coverage, which means you can keep your policy if you end up leaving your employer. You will typically pay 100% of the premium for voluntary coverage. Automatic payroll deductions ensure you never miss a premium payment and accidentally trigger a lapse in coverage.

Q4: I am currently out on medical leave, how do I continue to pay my premiums if I have run out of Paid/Accrued Time Off?

Contact our Billing Department at 800.476.3801 for information on being placed on direct bill.

Q5: I’m leaving my current place of employment, but want to continue my voluntary benefits. What do I do?

Contact our Billing Department at 800.476.3801. We will provide you with policy information, verify your address, and notify your insurance carriers to place your policies on direct bill. 

Q6: I’ve had a name change or an address change. How can I update my policy information?

Refer to the Resources & Forms page of our Products & Services. Appropriate change forms are available for download. Please contact The Elan Group directly if you need to verify your insurance carrier. You may upload your completed change forms directly to our protected site or submit via fax or mail.      

Have more general questions about health insurance? Click here for more or get in touch with our team.